program goals

The City of Greenville recognizes the importance of keeping citizens informed about issues that affect the quality of life in their neighborhoods.  We depend on the participation and input that we receive from residents in order to effectively improve City services and to meet the changing needs and expectations of the people we serve.  As a result, the City of Greenville encourages residents to take an active role in their communities and to work together to address the issues and concerns in their individual neighborhoods.

The goal of the City’s Neighborhood Services Office is to facilitate residents’ engagement in and interaction with local government, and to encourage the development of partnerships between city government, residents and businesses in an effort to maintain an ongoing dialogue and to help ensure that our neighborhoods continue to thrive.  The Neighborhood Services Office strives to make doing business with the City as easy as possible by educating citizens on the programs and services offered by the City and by guiding them through the processes.

greenville cares

While our City employees are trained to be on the lookout for problems in the community, citizens are our most valuable asset and we need their help to identify and report problems in their neighborhoods.  One component of the Neighborhood Services Office is Greenville Cares, the City’s customer service call center.  Improved customer service is the purpose of Greenville Cares, which serves as a one-stop shop for citizens looking for a simple way to report problems, request City services or obtain general City-related information.

neighborhood services coordinator

Another component of the Neighborhood Services Office is the Neighborhood Services Coordinator, who works closely with neighborhood associations, keeping them informed of City services, plans and programs that affect their neighborhoods; provides guidance in resolving neighborhood issues; assists in planning and implementation of neighborhood projects and acts as an advocate for neighborhood-friendly solutions within the City’s organizational structure.

Other services include:

•  Assistance in neighborhood association formation

•  Neighborhood Resource Center for use by neighborhood associations

•  Meeting facilitation

•  Assistance with neighborhood association mailings (on a limited basis)

•  Assistance in development of newsletters for neighborhood associations

•  Assistance in coordination of neighborhood clean-up

•  Coordination of Speakers’ Bureau for use by neighborhood association

•  Quarterly Lunch & Learn workshops for neighborhood association presidents

•  Advertisement of neighborhood association events on City cable channel

•  Neighborhood association contact page and links on City web site